Refund Policy

Thank you for shopping at our online store. We value your satisfaction and want to ensure that you have a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below.

1. Eligibility for Refunds:

   • To be eligible for a refund, you must initiate the return process within 7 days from the date of purchase.
   • The item(s) must be unused, in the same condition as received, and in their original packaging.
   • Certain products, such as personalized or custom-made items, may not be eligible for refunds. Please check the product description or contact our customer support team for clarification.

2. Return Process:

   • To initiate a return, please contact our customer support team via [email protected] within the designated time frame.
   • Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
   • Our customer support team will guide you through the return process, providing you with any necessary instructions or a return shipping label if applicable.
   • Please ensure that the returned item(s) are carefully packaged to prevent damage during transit.

3. Refund Options:

   • Once we receive the returned item(s) and confirm their eligibility, we will proceed with the refund process.
   • The refund will be issued using the original payment method used during the purchase.
   • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately with relevant details and photographic evidence.
   • We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair.

5. Shipping Costs:

   • Unless the return is due to our error or a defective/damaged item, the customer is responsible for the shipping costs associated with returning the item(s).

Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy before making any purchase. For further assistance or clarification, please don't hesitate to reach out to our customer support team.

Effective Date: 14/5/2023